Terms & Conditions

This Legal Disclaimer sets out the terms and conditions governing access by users to the website at www.savills-aguirrenewman.es, which is property of the Company SAVILLS AGUIRRE NEWMAN, S.A.U, a member of SAVILLS PLC., with registered office at Calle General Lacy 23, Madrid, and with Tax Code A-78909900.

The company SAVILLS AGUIRRE NEWMAN S.A.U, previously named AGUIRRE NEWMAN S.A., was incorporated in the presence of Madrid Notary Public José Maria Olivares James on 10 October 1988, deed reference number 2,842, and it was brought into line with the new Spanish Limited Companies Act on 24 November 1992 in a deed executed in the presence of Madrid Notary Public José Mª Olivares James, deed reference number 3072.

Entered at the Madrid Company Registry, volume 5499, sheet 73, page M-90007, entry no. 5.

Contact details:

Calle General Lacy 23, 28045 Madrid

+34 91 319 13 14

asesores@savills-aguirrenewman.es

If you access this website you agree unconditionally to accept the terms of use described below.  If you do not accept these terms of use, you must discontinue your access to this website.

SAVILLS AGUIRRE NEWMAN, S.A.U may modify the terms and conditions of the Website at any time, and it is therefore recommended that users review these terms and conditions governing access each time they visit the site.

 

2   Contents

The purpose of this Website is to offer users the most comprehensive information about the services and activities offered by SAVILLS AGUIRRE NEWMAN, S.A.U and the other companies in its corporate group (hereinafter, Savills Aguirre Newman), which are listed below.

The contents of this Website have been prepared using information drawn from sources both inside and outside Savills Aguirre Newman, and this information may be modified at any time. Savills Aguirre Newman does not assume any liability for the current validity or accuracy of any information that may originate from external sources.

None of the information contained on this Website should be understood to represent a recommendation or advice of any kind, nor may Savills Aguirre Newman be held in any way responsible for any direct or indirect damage that may arise from the use of this Website or the information it contains.

 

3   Links to third party sites

Links to third party sites allow you to navigate away from the SAVILLS AGUIRRE NEWMAN, S.A.U Website. SAVILLS AGUIRRE NEWMAN, S.A.U hereby informs you that the purpose of the links shown on its site is solely to inform users of the existence of other potential sources of information among the broad spectrum of sources available on the Internet, which may potentially be used to reinforce or add to the data offered by this Website.

The sites to which the links refer are not or may not be controlled by SAVILLS AGUIRRE NEWMAN, S.A.U, and SAVILLS AGUIRRE NEWMAN, S.A.U shall not therefore be held responsible in any way for the contents or security of any of the linked sites or any link found on any of the linked sites, or any change, modification or update to such sites. Furthermore, SAVILLS AGUIRRE NEWMAN, S.A.U, shall not be held responsible for any webcast or other form of transmission made from any linked site.

 

4   Intellectual Property (Copyright)

Any intellectual property rights arising from the contents of this Website, its graphic design, logos or source codes, are the exclusive property of SAVILLS AGUIRRE NEWMAN, S.A.U., and the reproduction, distribution, forwarding or re-use of all or part of the Website’s contents for public or commercial purposes and, in general, the exercise of any right to exploit or otherwise use the said contents is therefore prohibited without prior written authorisation from SAVILLS AGUIRRE NEWMAN, S.A.U.

 

5   Cookies

Users are hereby informed that this Website uses cookies, which are small data files that certain websites plant on a computer’s hard drive when connected in order to identify the computer in question. This information remains stored on the user’s hard drive. Cookies are solely linked with an anonymous user, and they do not allow access to any data of a personal nature, nor do they allow access to any of the data stored on the user’s hard drive. The use of cookies allows us to obtain information on the date and time that the user last visited our Website, along with the content viewed, and they provide the identification data necessary to offer users a quicker and more personalised service, avoiding the need for them to register each time they visit the site and access our services. However, users may prevent the generation of cookies by selecting the relevant option in their browser programme. If users decide to select this option and reject cookies, they may experience a deterioration in the speed and quality of the services offered by SAVILLS AGUIRRE NEWMAN, S.A.U., along with other collateral effects.

Users shall, in all cases, be responsible for the truth, accuracy, validity and authenticity of the personal data they provide, and they undertake to ensure that such data is kept up-to-date.

 

6   Protection of Personal Data

In accordance with Spanish Personal Data Protection Act 15 of 13 December 1999 (the “LOPD”), SAVILLS AGUIRRE NEWMAN, S.A.U, hereby informs users that any personal data they provide via the Website may be stored in files registered with the Spanish Data Protection Agency. These files will be processed with an appropriate level of protection, using the security measures required to ensure that the data they contain are not altered, lost or processed or accessed without authorisation by third parties who might use them for any purpose other than that for which such data were collected.
Users are also hereby informed that any personal data that is, where appropriate, collected and processed via the Website will be used for the purposes of maintaining the contractual relationship established with SAVILLS AGUIRRE NEWMAN, S.A.U., where applicable, as well as for managing, administering, providing, extending and improving the Agency, Investment, Architecture, Management and Consultancy services offered via this Website by SAVILLS AGUIRRE NEWMAN, S.A.U and other companies belonging to the SAVILLS AGUIRRE NEWMAN GROUP. This data will also be used to ensure that the said services remain aligned with the preferences and requirements of our clients, as well as for the purposes of designing our services, providing technical, operational and commercial information on the products and services offered by or through the said group of companies both now and in the future (using both digital and traditional channels), carrying out statistical analyses and, where necessary, selecting personnel.

In accordance with Spanish Personal Data Protection Act 15 of 13 December 1999 (the “LOPD”), any data provided or submitted by users solely as a result of their access to the website and not using other digital resources, such as email, may be stored in computerised files and processed solely for the purposes described in the preceding paragraph. Data will be collected using the appropriate forms, which will indicate the fields that must be completed in order to allow the service or information requested by the user to be provided. Any personal data received will be processed with an appropriate level of protection, in accordance with the contents of Royal Decree 994 of 11 June 1999, and all the necessary security measures will be taken to ensure that such data are not altered, lost or processed or accessed without authorisation by third parties who might use them for any purpose other than that for which they were collected.

As the controller of the data files obtained, SAVILLS AGUIRRE NEWMAN, S.A.U undertakes to comply with its obligation to ensure the confidentiality and safekeeping of all personal data, and it will adopt the necessary measures to prevent the alteration, loss or processing of such data or access thereto by any unauthorised party, taking account of the state of digital technology at any given time.
Any personal data forwarded by users accessing the resources offered on this Website, including any documents they attach or include in the body of their messages when making use of the email service to contact the company via the links offered, shall remain the sole responsibility of the affected party in the event of any alteration, loss or unauthorised access during their forwarding or receipt, and SAVILLS AGUIRRE NEWMAN, S.A.U shall not be held liable for the use of any such channels that are beyond its control. SAVILLS AGUIRRE NEWMAN, S.A.U does not, therefore, guarantee that such channels offer sufficient security with regard to the type of information forwarded.

Users hereby give their express authorisation for such data to be forwarded by SAVILLS AGUIRRE NEWMAN, S.A.U to the other companies belonging to the SAVILLS AGUIRRE NEWMAN GROUP and to the SAVILLS AGUIRRE NEWMAN FOUNDATION, as indicated when registering as a data controller with the Spanish Data Protection Agency, for the same purposes as described in paragraph two of this section.

Users are hereby informed that the SAVILLS AGUIRRE NEWMAN GROUP comprises the following companies, whose business consists of the provision of all kinds of real estate services:

  • Savills Aguirre Newman, S.A.U
  • Aguirre Newman Madrid S.A.U.
  • Aguirre Newman Barcelona S.A.U.
  • Aguirre Newman Portugal Consultoría LTD
  • Aguirre Newman MediaÇao LDA.
  • Aguirre Newman Arquitectura S.A.U
  • Aguirre Newman Arquitectura Barcelona, S.A.U.
  • Aguirre Newman Valoraciones y Tasaciones, S.A.U.
  • Aguirre Newman Urbanismo S.A.U.
  • Fundación Savills Aguirre Newman
  • Zaphir Asset Management S.L.U.

Users may exercise their rights of objection, access, correction and cancellation in accordance with the contents of the LOPD and the Spanish Data Protection Agency’s Instruction 1 of 19 January 1998, in which the exercise of the said rights is detailed. These rights may be exercised by sending the necessary documentation to SAVILLS AGUIRRE NEWMAN, S.A.U., Compliance Department, C/ General Lacy 23, 28045 Madrid, or by sending an email to SAVILLS AGUIRRE NEWMAN, S.A.U at compliance@savills-aguirrenewman.es, or by presenting the necessary documentation in person at the address shown above, and this service shall not under any circumstances be subject to any financial or material charge of any kind.

Users may withdraw any authorisation they may have given for the use or forwarding of their personal data in the manner set out in the section relating to the exercise of rights of objection, access, correction and cancellation.

SAVILLS AGUIRRE NEWMAN, S.A.U. shall not forward your data to any individual or corporate third party other than those mentioned above and listed in the registry notification submitted to the Spanish Data Protection Agency, except in the cases provided for in Law. In the event that it is deemed relevant to forward your personal data to the aforementioned third parties, you will be explicitly informed of the purposes of the file, the data forwarded and the name and address of the recipient, so that you may give your unequivocal consent in this regard. This consent may be withdrawn whenever the user wishes, at the user’s express request.

In addition, in accordance with Article 21 of Act 34 of 11 July 2002, on Services in the Information Society and Electronic Trade, in the event that SAVILLS AGUIRRE NEWMAN, S.A.U. uses any electronic communications service, it will comply with the legal provisions in force in such a way that it will not send promotional communications via email unless it has obtained express authorisation from users, except in cases that are permitted in law. When AGUIRRE NEWMAN, S.A. has obtained consent to send recipients commercial communications via email, the word “advertisement” will appear at the beginning of the message.

Users shall, in all cases, be responsible for the truth, accuracy, validity and authenticity of the personal data they provide via the channels offered, as mentioned above, and they undertake to ensure that such data is kept up-to-date.

It shall be understood that users have given their consent for the processing of their personal data, in the manner established in this Legal Disclaimer, if they select the “SEND” option included in the forms used to submit data.

 

7   Copyright

Any Intellectual Property Rights arising from the contents of this Website, its graphic design, logos or source codes, are the exclusive property of SAVILLS AGUIRRE NEWMAN, S.A.U, and the reproduction, distribution, forwarding or re-use of all or part of the Website’s contents for public or commercial purposes and, in general, the exercise of any right to exploit or otherwise use the said contents is therefore prohibited without prior written authorisation from SAVILLS AGUIRRE NEWMAN, S.A.U.

 

8   Exclusion of liability in relation to the service

SAVILLS AGUIRRE NEWMAN, S.A.U. shall not be liable for any potential damage that may result from any interference, omission, interruption, computer virus, telephone fault or disconnection affecting the functional operation of this electronic system due to causes beyond SAVILLS AGUIRRE NEWMAN, S.A.U’s control; it shall also not be liable for any delay or blockage that may arise during the use of this electronic system as the result of defects or overloads in the transmission lines, the Internet or other electronic systems, or for any damage that may be caused by third parties as a result of any illegal interference that is beyond SAVILLS AGUIRRE NEWMAN, S.A.U’s control.

SAVILLS AGUIRRE NEWMAN, S.A.U. reserves the right to suspend access to its Website, without prior notice, at specific times and/or temporarily, for technical reasons or for any other cause, and it shall also have the right unilaterally to modify both conditions of access and all or some of the content contained on Website.

 

9   Customer Service

SAVILLS AGUIRRE NEWMAN, S.A.U has a Customer Service Department that its clients may make use of in the event that they wish to submit a complaint or claim in relation to the services offered by the different companies in the group.

In the event that a client wishes to submit a complaint or claim in relation to any service provided by a company in the SAVILLS AGUIRRE NEWMAN, S.A.U GROUP, they must send their complaint or claim by email to compliance@savills-aguirrenewman.es, including the following details:

  • Name or company name and, where applicable, representative’s details; ID card number; contact address.
  • Reason for the complaint or claim and express details of the request submitted.
  • Office or department from which the complaint or claim originated.
  • Statement that the party making the claim is not aware that the subject of the complaint or claim is currently being heard in administrative, arbitration or legal proceedings.
  • Place, date and signature.

The party making the claim must supply any documentary evidence they wish to use to support their claim.

The SAVILLS AGUIRRE NEWMAN Customer Service Department shall have a period of two (2) months to respond to the complaint or claim submitted.
If the client does not agree with the response offered by the Customer Service Department and the service has been supplied by the company on a RICS basis, the client and SAVILLS AGUIRRE NEWMAN may expressly agree to submit the matter to:

  • RICS Dispute Resolution Service (Europe) operated by:
  • IDRS Limited
  • 24 Angel Gate
  • City Road
  • London
  • EC1V 2PT
  • T + 44 (0)207 520 3800
  • F + 44 (0)845 130 8117
  • E: info@idrs.ltd.uk
  • W www.idrs.ltd.uk
 

10   Miscellaneous

Any legal action or matter relating to the SAVILLS AGUIRRE NEWMAN, S.A.U. Website shall be governed solely and exclusively by Spanish law, and the Courts and Tribunals of the city of Madrid (Spain) shall have the necessary jurisdiction to resolve any dispute arising from or relating to the use of this Website.

Access to the SAVILLS AGUIRRE NEWMAN, S.A.U. Website implies that the user is aware of and accepts the terms and conditions set out above.

 

11   Valuation and Appraisal Customer Service (SAC VyT)

AGUIRRE NEWMAN VALORACIONES Y TASACIONES has a Customer Service Department that its clients may make use of in the event that they wish to submit a complaint or claim in relation to the services offered by this company.

In the event that a client wishes to submit a complaint or claim in relation to any service provided by AGUIRRE NEWMAN VALORACIONES Y TASACIONES, they must submit their complaint or claim with the following details:

  • Name or company name and, where applicable, representative’s details; ID card number; contact address.
  • Reason for the complaint or claim and express details of the request submitted.
  • Office or department from which the complaint or claim originated.
  • Statement that the party making the claim is not aware that the subject of the complaint or claim is currently being heard in administrative, arbitration or legal proceedings.
  • Place, date and signature.

Via Email:

Or by post:

  • “VyT Customer Service Department"
  • Calle General Lacy, 23
  • 28045
  • Madrid, Spain

The party making the claim must supply any documentary evidence they wish to use to support their claim.

The AGUIRRE NEWMAN VALORACIONES Y TASACIONES Customer Service Department shall have a period of two (2) months to respond to the complaint or claim submitted.

If clients are not satisfied by the Customer Service Department’s response, they may submit a claim to the Bank of Spain’s Claims Service, the details of which are as follows:

  • Bank of Spain
  • Departamento de Conducta de Mercado y Reclamaciones
  • Calle Alcalá, 48. 28014 Madrid Spain
  • http://www.bde.es/clientebanca/es/areas/quejas/reclamaciones/

 

Applicable Law

The following provisions apply in matters relating to the defence of financial services clients:

  • Order ECO/734 of 11 March 2004, on customer services, customer service departments and the ombudsman for financial services clients.
  • Spanish Sustainable Economy Act 2 of 4 March 2011.
  • Order ECC/2502 of 16 November 2012, which governs the Procedure for Submitting Claims to the Bank of Spain’s Claims Service, the National Securities Markets Commission and the General Department for Insurance and Pension Funds.
 

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